At Azizi Bank, customer focus is a core value on which we base our business philosophy and gives customer service paramount importance.
Our bank’s personnel are committed to treat customers with politeness, courtesy and respect at every interaction. Sometimes, mitigating circumstances, like systems downtime, regulatory guidelines, policy-related issues and compliance-related concerns, may compel us to convey decisions that may not be to your entire satisfaction.
These are, however, only the exception/s and not the rule. The rule is to provide agreeable solutions, and that too at the first interaction itself; and the compliments we receive from satisfied customers - through our website, by phone, by e-mail and by letter - while indeed very heartening, serve to inch the bar higher.
However, customers resorting to provocative and un-parliamentary language or rude and disruptive behavior stretch tolerance, cause distress and impact on the morale and efficiency. This can lead to a compromise in the level of service received by other customers and is therefore untenable.
We regret to inform you in such a situation, Bank will be compelled to advise such customers to close all their relationship with Azizi Bank. We earnestly hope that we have to resort to this option in the rarest of the rare cases.
In the event that the resolution to any query is not to your satisfaction, we also encourage our customers to exercise every option to escalate the matter through the internal mechanism of the bank or to an external forum i.e. the Central Bank cell.
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