Privacy Policy

Standard Privacy Policy

Azizi Bank (The Bank) recognizes the expectations of its customers with regard to privacy, confidentiality and security of their personal information that resides with the Bank. Keeping personal information of customers secure and using it solely for activities related to the Bank and preventing any misuse thereof is a top priority of the Bank. The Bank has adopted the privacy policy aimed at protecting the personal information entrusted and disclosed by the customers [“the Policy”]. This policy governs the way in which the Bank collects, uses, discloses, stores, secures and disposes of personal information and sensitive personal data or information.


”Personal information” means any information that relates to a natural person, which either directly or indirectly, in combination with other information available or likely to be available with the Bank, is capable of identifying such person.

  • Password;
  • Financial information such as Bank account or credit card or debit card or other payment instrument details;
  • Physical, physiological and mental health condition;
  • Medical records & history;
  • Biometric information;
  • Any detail relating to the above clauses as provided to body corporate for providing service;
  • Any of the information received under above clauses by body corporate for processing, stored or processed under lawful contract or otherwise;

Provided that, any information that is freely available or accessible in public domain or any other law for the time being in force shall not be regarded as sensitive personal data or information for the purposes of this policy.


This Policy is applicable to personal information and sensitive personal data or information collected by the Bank or its affiliates directly from the customer or through the Bank’s online portals, mobile apps and electronic communications as also any information collected by the Bank’s server from the customer’s browser.

Purpose of Collection and Use of Personal Information

The Bank collects and uses the financial information and other personal information from its customers. This information is collected and used for specific business purposes or for other related purposes designated by the Bank or for a lawful purpose to comply with the applicable laws and regulations. The Bank shall not divulge any personal information collected from the customer, for cross selling or any other purposes.

The User authorizes Azizi Bank to exchange, share, part with all information related to the details and transaction history of the User to its Affiliates / banks / financial institutions / credit bureaus / agencies/participation in any telecommunication or electronic clearing network as may be required by law, customary practice, credit reporting, statistical analysis and credit scoring, verification or risk management or any of the aforesaid purposes and shall not hold Azizi Bank liable for use or disclosure of this information. All Information collected shall be used for the relevant lawful purposes connected with various functions or activities of the Bank related to services in which the User is interested, and/or to help determine the eligibility of the User for the product/services requested/ applied/ shown interest in and/or to enable Bank the User verification and/or process applications, requests, transactions and/or maintain records as per internal/legal/regulatory requirements and shall be used to provide the User with the best possible services/products as also to protect interests of Azizi Bank.

The authenticity of the personal information provided by the customer shall not be the responsibility of the Bank

Any information that is freely available or accessible in public domain or any other law for the time being in force shall not be regarded as personal information for the purposes of this Policy and the Bank shall not be responsible for the same.

Azizi Bank undertakes not to disclose the information provided by the Customers to any person, unless such action is necessary to

  • Conform to legal requirements or comply with legal process
  • Protect and defend Azizi Bank's or its Affiliates' rights, interests or property
  • Enforce the terms and conditions of the products or services; or
  • Act to protect the interests of Azizi Bank, its Affiliates, or its members, constituents or of other persons
  • Act to protect the interests of Azizi Bank, its Affiliates, or its members, constituents or of other persons

The Customers shall not disclose to any other person, in any manner whatsoever, any information relating to Azizi Bank or its Affiliates of a confidential nature obtained in the course of availing the services through the website. Failure to comply with this obligation shall be deemed a serious breach of the terms herein and shall entitle Azizi Bank or its Affiliates to terminate the services, without prejudice to any damages, to which the customer may be entitled otherwise.

Reasonable Security Practices and Procedures

The security of personal information is a priority and is protected by maintaining physical, electronic, and procedural safeguards that meet applicable laws. The Bank shall take reasonable steps and measures to protect the security of the customer’s personal information from misuse and loss, un-authorized access, modification or disclosure. The Bank maintains its security systems to ensure that the personal information of the customer is appropriately protected and follows the extant standard encryption norms followed for the transmission of information. The Bank ensures that its employees and affiliates respect the confidentiality of any personal information held by the Bank

Online Privacy Policy

This website (“Website”) and the relevant App (Internet Banking, Mobile Banking) is owned and operated by Azizi Bank Limited (referred to as “the Bank” and hereinafter also indicated by “us”, “we” or “our”).

The Online Privacy Policy (“Policy“) applies to all visitors, users and others who access or use the Website/App and/or submit any information (hereinafter referred to as “the User” and also indicated by “you” or “your”). Access to and the use of the Website/App and submitting any information is subject to the Policy. You are kindly requested to read the contents of this Policy carefully before making use of the Website/App and submitting any information in any manner whatsoever.

Please note that the use of the Website/App is subject to other conditions, such as Terms & Conditions for Use and Disclaimer available on the Website/App.

The Bank respects the privacy of the User and is committed to take reasonable precautions/safeguard to protect Information consisting of Personal Information including the sensitive personal data and information of the User of our Website/App and comply with all legal, regulatory and/or contractual obligations relating to privacy. This Policy covers the guidelines and procedures required to be followed for collection, processing, storage, usage, access and disclosure of personal information of the User as required under applicable law/regulations in the normal course of business.

Information covered by this Policy: This Policy applies to information collected and processed by the Bank including the Personal Information. For the purpose of this Policy, Personal Information shall mean any information that relates to a natural person, which either directly or indirectly identifiable, having regard to any characteristic, trait, attribute or any other feature of the identity of such natural person, or any combination of such features, or any combination of such features with any other information available or likely to be available with a body corporate, is capable of identifying such person. We may also collect the information that the User posts in a public space on our Website/App or on a third-party social media site belonging to the bank, the demographic information about the User, or any other information provided by the User during the use of our Website/App. The bank might collect this as a part of a survey also. When you use our Website/App, we may collect information, through "cookies". Please note that any information that is freely available or accessible in public domain shall not be regarded as Personal Information. Users are free to disable/delete these cookies by changing their device’s browser settings. Azizi Bank is not responsible for cookies placed in the device of user/s by any other website and information collected thereto

Usage of information: The Bank might use the information you provide to contact you for confirmation of your registration on our Website/App or managing our relationships with you, communicating with you, keeping records of those communications and for other promotional purposes such as offering relevant products to you. We may use your information to make our Website/App and products better or for the purposes of enabling publication and administering of our Website/App. We may combine information we get from you with information about you we get from third parties. We may use information to protect our Bank, our customers, or our websites. We might also use the information to send you promotional offers and to tell you about new features or products. The information may be used for the purposes of analyzing the use of the Website/App, enabling and monitoring your use of our Website/App, operating our Website/App, ensuring the security of our Website/App and for maintaining back-ups of our databases. We will use information as otherwise permitted by law.

Storage of Information: The Bank shall retain Information for only as long as necessary to meet legal or regulatory requirements or for legitimate business purposes as mentioned in this Policy. The Bank has implemented required security practices and standards in line with the global standards and has a comprehensive information security program and policy in place, which contains managerial, technical, operational and physical security control measures that commensurate with the information assets being protected with the Bank’s nature of business. It is being reviewed periodically to keep pace with business, technology and regulatory changes.

Notice of Change

The Bank reverse the right to amend the policy and may, from time to time, change this Policy and update it accordingly on its website.

Contact Information

In order to address any complaints or grievances related to the personal information residing with the Bank, the customer may visit our nearest branch and lodge a grievance or may call us at 1515 or email us at but within reasonable time as may be provided in applicable laws


Contact our department for any help


+93 (0) 701 80 15 15 (International)
15 15 (Domestic)

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